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VRROOM, which manages the website, attaches great importance to the protection and confidentiality of your personal data which represent for us a pledge of seriousness and confidence.

The Privacy Policy specifically reflects our willingness to enforce compliance within VRROOM with applicable data protection rules and, in particular, with the General Data Protection Regulation (“GDPR”).

In particular, the Privacy Policy aims to inform you about how and why we process your data in connection with the services we provide.

Who is this policy for?

The policy applies to you, wherever you live, as long as you are at least 15 years old, whether you are a customer or a visitor to the site.

Individuals under the age of 15 are informed that they may only use our services with the prior consent of their parents, which must be given in writing to [email protected]. If you believe that we may hold information about one of your children under the age of 15 without your consent, please contact us.

If you are a candidate for a position within VRROOM, you may consult the “candidate” policy which is accessible at all times on our website.

Why do we process your data?

To provide our services, we have to process your personal data for :

  • navigate our website, benefit from our services and so that we can respond to your requests (e.g. requests for information, complaints, etc.) on the basis of our general terms of use and our legitimate interest in providing you with the best possible service.
  • for professionals, to be kept informed of our latest offers and events by email on the basis of our legitimate interest in identifying potential new customers, in accordance with the provisions laid down by the CNIL, which can be accessed here.
  • for individuals, to keep you informed of our latest offers and events by telephone and email on the basis, if you are already a customer of our service, of our legitimate interest in retaining our customers and on the basis of your consent, if you are not yet a customer of our services.
  • follow us and comment on our publications on social networks on the basis of our legitimate interest in having a dedicated page on social networks.
  • receive our newsletter informing you of all the latest news about our services on the basis of your consent.
  • to launch videos on our website on the basis of our legitimate interest in providing you with content in video format.

Your data is collected directly from you when you use our website and we undertake to process your data only for the reasons described above.

However, when you voluntarily post content on the pages we publish on social networks, you acknowledge that you are fully responsible for any personal information you may transmit, regardless of the nature and origin of the information provided.

For information on cookies, please consult our dedicated Cookie Policy, which is available on our website.

What data do we process and for how long?

We have summarized the categories of personal data that we collect and their respective duration of retention.

If you wish to obtain further details on the durations of storage applicable to your data, you can contact us at the address: [email protected].

  • For individuals, personal identification data (e.g. last name, first name) and data (e.g. email address) kept for the entire duration of the provision of the service to which are added the legal limitation periods which are generally 5 years.
  • For professionals, personal identification data (e.g., last name, first name, position, company, department, etc.) and contact information (e.g., email address and business phone number, etc.) are kept for the duration of the provision of the service, in addition to the legal statute of limitations, which is generally 5 years;
  • For individuals, economic and financial data (e.g., bank account number, verification code, etc.) kept for the time required to complete the transaction and to manage billing and payments, plus the legal statute of limitations, which is generally 5 to 10 years.
  • For professionals, when there is a confusion between the name of your structure and your personal name (e.g.: auto-entrepreneur, VSE, etc.), economic and financial data (e.g.: bank account number, verification code, etc.) kept for the time necessary for the transaction and the management of invoicing and payments to which are added the legal prescription periods which are generally from 5 to 10 years.
  • Email address in the context of our commercial prospecting campaigns by email kept for a maximum of 3 years from the last contact we had with you.
  • Email to receive our newsletter kept until the end of your subscription to the newsletter.
  • Statistical data relating to the viewing of our videos which is anonymized and stored indefinitely.
  • Connection data (e.g. logs, IP address, etc.) kept for a period of 1 year.
  • Cookies which are generally kept for a maximum of 13 months. For more details on how we use your cookies, you can consult our cookie policy, which can be accessed at any time on our website.

Once the retention periods described above have expired, the deletion of your personal data is irreversible and we will no longer be able to provide it to you after this period. At most, we may only retain anonymous data for statistical purposes.

Please also note that in the event of litigation, we are required to retain all of your data for the duration of the processing of the case even after the expiration of the retention periods described above.

What rights do you have to control the use of your data?

The applicable data protection regulations give you specific rights that you can exercise, at any time and free of charge, to control how we use your data.

  • Right of access and to obtain a copy of your personal data as long as this request is not in opposition with business secrecy, confidentiality, or the secrecy of correspondence.
  • Right of rectification of personal data that are incorrect, obsolete or incomplete.
  • Right to object to the processing of your personal data implemented for commercial prospecting purposes.
  • Right to request erasure (“right to be forgotten”) of your personal data that are not essential to the proper functioning of our services.
  • Right to the restriction of processing your personal data which allows you to freeze the use of your personal data in case of dispute about the lawfulness of a processing.
  • Right to ask for the portability of your data which allows you to download part of your personal data in order to store it or transmit it easily from one information system to another.
  • Right to provide guidelines on the fate of your data in the event of your death either by you, a trusted third party or an heir.

To be considered, your request has to be done by you only at the address [email protected]. Any request that does not follow this process cannot be treated.

Requests cannot be made by anyone other than you. Therefore, we may ask you to provide proof of identity if there is any doubt about your identity.

We will respond to your request as quickly as possible, within one month of receipt, unless the request is complex or repeated. In this case, the response time may be up to three months.

Please note that we may always refuse to respond to any excessive or unfounded request, especially if it is repetitive.

Who can access your data?


More specifically, we only pass on your data to people who are duly authorized to use it to provide you with our service, such as our IT department or our customer relations department.

Your personal data is also transferred to our IT service providers for the sole purpose of ensuring the technical operation of our service (e.g. data host). 

We would like to point out that we check all our IT service providers before recruiting them to ensure that they scrupulously comply with the applicable rules on the protection of personal data.

How do we protect your data?

We implement all the technical and organizational means required to guarantee the security of your data and, in particular, to fight against any risk of destruction, loss, alteration or unauthorized disclosure of your data (e.g. training, access control, passwords, antivirus, “https”, etc.)

Can your personal data be transferred outside the European Union?

Unless strictly necessary and on an exceptional basis, we never transfer your data outside the European Union and your data is always hosted on European soil. In addition, we undertake to make our best to recruit only service providers who host your data within the European Union.

In case we are using service providers that need to transfer your personal data outside the European Union, we undertake to verify that they are implementing appropriate safeguards to ensure the confidentiality and protection of your personal data.

Who can you contact for more information?

We have officially appointed an outsource and independent Data Protection Officer (“DPO“) to our supervisory authority in order to ensure the safety and confidentiality of your personal data.

You can contact our DPO at any time and free of charge at [email protected] in order to obtain more information or details on how we process your personal data.

How can you contact the CNIL?

You may at any time contact the “Commission nationale de l’informatique et des libertés” or “CNIL” at the following address: CNIL Complaints Department, 3 place de Fontenoy – TSA 80751, 75334 Paris Cedex 07 or by phone at

Can the policy be modified?

We may change our Privacy Policy at any time to adapt it to new legal requirements as well as to new processing that we may implement in the future.


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